Integrating with other software

3 min read

Integrating other software with Jabra Plus Management#

Important note

Integrations in Jabra Plus Management is currently in a beta state and some functionality may be added or removed before the final release.

During this period, you can grant API access for asset management (Jabra meeting room and personal devices) and create configurable webhooks for Jabra meeting room devices.

For technical support during the beta period, developer documentation and procedures refer to Jabra for Developers.

Jabra Plus Management’s Integrations menu item enables admin users to connect the platform with their own external software systems, allowing them to specify where to send Jabra meeting room device events, and manage API access to the API portal for asset management of personal and meeting room devices.

This lets your organization consume Jabra device data for workflows, real-time monitoring, or automation.

Integrations is currently beta and is visible only to certain admin users in Jabra Plus Management.

Who can access Integrations

  • Only admin users with the Owner role can view and use Integrations.

What you can do with Integrations

  • Push device events to external systems using webhooks in near real-time and receive real-time updates without polling.
  • Configure, manage and add multiple webhook endpoints and control which events are sent to each.
  • Grant or revoke access to the Jabra API portal via the platform to any user so they can use APIs to read device inventory, perform supported management actions and telemetry (e.g.: Device information, device settings, firmware, remote reboot, and others).
  • Combine webhook (push) and API (pull/command) approaches to integrate Jabra device data and workflows into custom applications.
  • Use integrations to automate follow-up actions (for example: create a ticket, update an asset record, trigger an alert) when specific device events occur.

Adding a webhook for Jabra meeting room devices#

You can add a webhook to send event data from Jabra meeting room devices to other services and platforms.

To do this:

  1. On the left-hand navigation bar, click Integrations
  2. On the Configurable Webhooks tab, click Add webhook
  3. In the Add webhook for meeting rooms dialog, in the Name field, enter a name
  4. In the Webhook URL field, enter the URL
  5. In the Authentication method dropdown, select the desired method
    • Optionally, you can check the Include device status changed checkbox, and/or the Include device firmware changed checkbox.
    • Optionally, you can also click Download schema, to download a *.JSON file that shows the structure of the webhook data.
  6. Click Add webhook

Granting API access#

You can grant any user access to Jabra Plus APIs to integrate Jabra device functionality into your cloud service.

To do this:

  1. On the left-hand navigation bar, click Integrations
  2. On the API Access tab, click Grant API access
  3. In the Grant API access dialog, in the First name, Last name, and Email address fields, enter the user’s relevant information
  4. Click Grant access

Viewing primary and secondary keys#

You can view the primary and secondary keys to share them with a developer for API integration.

To do this:

  1. On the left-hand navigation bar, click Integrations
  2. In the Integrations page, on the list of users with API access, click the action menu (three-dot menu) and click View and edit details
  3. In the Grant API access dialog, click the upper (primary) field or the lower (secondary) field, and copy the primary and/or secondary key to your clipboard
  4. Close the dialog
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